Privacy Policy

Who We Are

Tennessee Valley Rentals LLC ("TVR", "we", "our", or "us") operates the trailer rental service available at rentwithtvr.com, based in Chattanooga, TN. This Privacy Policy explains what personal information we collect, how we use it, and your rights regarding that information.

Information We Collect

When you make a reservation or create an account with us, we collect:

• Full name, email address, and phone number
• Home address
• Tow vehicle details (year, make, model) and hitch/brake controller information
• A photo of your driver's license (front)
• A photo of your vehicle insurance card
• Payment information (processed securely by Stripe — we never store your card number)
• Your IP address and basic browser/device information when you visit our site

If you opt in to marketing emails at checkout, we also store your email address in our mailing list.

How We Use Your Information

• To process and confirm your rental booking
• To verify your identity and driving eligibility before approving a reservation
• To send booking confirmation and rental agreement emails
• To contact you regarding your rental (pickup details, issues, returns)
• To send marketing emails if you have opted in (you can unsubscribe at any time)
• To maintain records required for our business operations

Third-Party Services

We use the following trusted third-party services to operate our business. Each has its own privacy policy governing how they handle data.

• Stripe — payment processing. Your card details go directly to Stripe and are never stored on our servers.
• Supabase — secure database storage for booking records and account information.
• Resend — transactional and marketing email delivery.
• Google Maps — address autocomplete during checkout.
• Netlify — website hosting and serverless functions.

Document Uploads

We collect photos of your driver's license and insurance card solely to verify your eligibility to rent. These documents are stored securely and are only accessed by TVR staff for the purpose of approving your reservation. We do not share these documents with any third party.

Data Retention

We retain booking records and associated personal information for as long as reasonably necessary to operate our business and comply with applicable legal obligations. If you would like your information deleted, please contact us at the address below.

Your Rights

You have the right to:

• Request a copy of the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing emails at any time via the unsubscribe link in any email we send

To exercise any of these rights, contact us directly.

Cookies

Our website does not use tracking or advertising cookies. We use only what is necessary to operate the booking flow and site functionality.

Children's Privacy

Our service is not directed at anyone under the age of 18. We do not knowingly collect personal information from minors.

Changes to This Policy

We may update this Privacy Policy from time to time. The effective date at the top of this page will reflect the most recent revision. Continued use of our service after changes are posted constitutes your acceptance of the updated policy.

Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please reach out: